Alva Electrical Website Privacy Policy

Policy last updated: 18/08/2022

Introduction:

www.alvaelectrical.co.uk (“Our website”) is provided by Alva Electrical (“we”, or “us”). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store and share any information relating to you and your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (“UK GDPR”).

Given the nature of our website and target age group of our services, we do not expect or knowingly collect the personal data of anyone under 18 years old. If you become aware that any personal data of anyone under 18 years old has been shared with our website, please let us know so that we can delete that data. This privacy policy is primarily written for adults.

What this policy applies to:

This privacy policy relates to your use of our website only. We collect your data when you choose to share it with us or engage in our digital properties. Throughout our website we may link to other websites owned and operated by certain trusted third parties to verify our position in professional electrical services. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you:

·         Name;

·         Email address;

·         Phone number;

·         Address;

·         Information about the services we provide to you;

·         Information you provide to us when you contact us by phone, email or via social media;

·         Activities on and use of website; and

·         Contact history.

We collect personal data from you directly when you provide them to us yourself when you complete our Contact form. We do not share your data with any other third parties. In the event we may have to, in order to conduct the usual course of our business, we will only proceed with your consent.

How and why we use your personal data:

Under data protection laws, we can only use your personal data if we have a proper reason, e.g. where you have given consent, or we need to comply with our legal and regulatory obligations. We will only ever use your personal data to contact you when you have requested us to do so via our Contact form.

We may also contact you with communications related to changes to this privacy policy. This is a requirement by data protection laws and so processing and using your personal data for this reason is necessary for compliance with a legal obligation.

How long your personal data will be kept:

We will not keep your personal data for longer than we need it for the purpose in which it is used. For example, should you employ us for professional services, we will delete your personal data once the service is deemed complete, save for should you wish to become a regular client of ours, where it would be appropriate to keep your name and contact details on record. If you do not choose to employ us for our services, we shall remove your personal data from our records once that decision has been made, It is part of our usual course of business to retain invoices, which may contain your name and address, for a minimum of three years, these will be kept securely in accordance with this policy.

Your rights:

You generally have the following rights, which you can exercise free of charge:

·         Access to a copy of your personal data;

·         Correction;

·         Erasure;

·         Restriction of use;

·         Data portability (right to receive the personal data you provided to us in a structured and commonly used format);

·         To object to use;

·         Not to be subject to decisions without human involvement; and

·         The right to withdraw consents.

For further information on each of those rights, including the circumstances in which they do and do not apply, please either contact us or refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please contact us via phone or email, providing your name and contact details and let us know which right(s) you wish to exercise and the information to which your request relates.

How to complain:

Please contact us if you have any queries or concerns about our use of your personal data via telephone or email (listed below) and we hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:

·         The Information Commissioner – may be contacted using the details on their website here, or by telephone: 0303 123 1113.

Changes to this privacy policy:

We may change this policy from time to time – when we make significant changes we will take steps to inform you, for example via email, as aforementioned.

How to contact us:

·         Telephone: 07535 423 063

·         Email: info@alvaelectrical.co.uk

If you would like this policy in another format (for example audio, large print or braille) please contact us.